Statement Of Purpose

We are a dynamic, forward thinking company whose aim is to provide a nursing service to its clients which is reliable, professional and of a high standard.

The Agency was founded in 2005 and since then we have built a solid reputation and continue to provide a quality service.

Our Management Systems are continually reviewed and updated and we will regularly seek feedback from our Service Users, Clients and Staff Members to ensure that we maintain and improve the quality of the services we provide.

Trinity Nursing Services Ltd provides temporary nursing cover for short or long term assignments. We provide professional support to our nursing staff and aim to place them in areas of clinical practice which reflects their expertise and experience. We operate our service 24 hours a day, seven days a week throughout the year.

During and outside office hours the agency is staffed by professional and experienced personnel who are happy to discuss any queries or concerns you may have. Our office is open from 8.30a.m to 5p.m Monday to Friday; an on-call service operates outside of these hours.

Trinity Nursing Services has Policies and Procedures in place to ensure that we comply with all relevant statutory guidelines for which copies are available upon request.

Complaints

We see complaints as an integral part of our quality procedures and we welcome comments, compliments and complaints from our staff members. Comments, compliments and complaints should be made to the Registered Manager by telephone or in writing.

We have a complaints procedure in place and all of our Service Users and their representatives are encouraged to provide feedback on our service on an ongoing basis.  We aim to deal quickly (within 24 hours) with any complaint regarding our services. Should you wish to make a complaint about our service, please call 0207 201 1140.

If you are not satisfied with the way in which your complaint is handled, please contact the CSSIW our regulatory body:

Care and Social Services Inspectorate Wales (CSSIW)
Welsh Government Buildings, Picton Terrace, Carmarthen SA31 3BT
Telephone: 01267 0245160 / 01267 0225435
Fax 01267 245140

Our Team Structure

  • Registered Nurse Manager RN1
  • General Managers
  • Shift Coordinators
  • Recruitment/Training Officer
  • Administrative and Finance Officers

Contact Us

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